Refund policy

At Elite Essence, we want you to be completely satisfied with your premium fragrance experience. We offer a straightforward 14-day return policy, giving you 14 days after receiving your item to request a return.

Return Conditions:

 To be eligible for a return, your perfume must be unused, in the same condition that you received it, and in its original, sealed packaging.

 You will also need the receipt or proof of purchase.

How to Start a Return:

To initiate a return, please contact our support team at: admin@eliteessenceeg.com.

Once your return is approved, items must be sent to our official fulfillment address:

Al-Nasr Street, Alexandria, Egypt.

Return Shipping Fees:

 Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

Damages and Issues:

Please inspect your order upon delivery. Contact us immediately at admin@eliteessenceeg.com if the item is defective, damaged, or if you receive the wrong fragrance, so we can evaluate the issue and make it right.

Refunds:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, you will be automatically refunded on your original payment method within 10 business days.